Warehouse Management in Microsoft Dynamics 365 for Finance and Operations — Lesson 2: Inbound Receiving, Put Away, and Mobile Device Processes

Learning Objectives

• Configure mobile device menus, users, work classes, and inbound activities
• Process purchase receipts, registration, quality checks, and put away
• Troubleshoot scanning, location, quantity, and work-creation exceptions

Guided Demonstration

1. Review the requirement, environment, dependencies, roles, risks, and expected result.
2. Demonstrate the relevant configuration, development, analysis, or support workflow.
3. Capture settings, outputs, logs, screenshots, code, or test evidence.
4. Compare the observed result with the acceptance criteria and identify gaps.

Hands-On Activity

Complete an inbound purchase-order receipt and put-away scenario.

• Document assumptions and the planned sequence before making changes.
• Complete the activity and preserve evidence of normal and exception behavior.
• Record issues, corrective actions, and reusable operational or development notes.

Troubleshooting Focus

• Separate symptoms from causes and collect evidence before applying a fix.
• Check configuration, permissions, data, dependencies, capacity, connectivity, and recent changes.
• Validate rollback, recovery, support ownership, and user or business impact.

Validation Checklist

• The requirement and expected result are clear.
• The selected configuration, design, query, code, or process is documented.
• Normal, boundary, failure, security, and operational conditions are reviewed.
• The result is supported by evidence and the next improvement is prioritized.

Lesson Outcome

Learners can explain and apply Inbound Receiving, Put Away, and Mobile Device Processes in a realistic scenario and support the result with documented evidence.