Agents and Automation with Power Platform

Course Description

SkillDynamo’s Agents and Automation with Power Platform course develops practical, role-relevant capability in building intelligent agents and automation with Copilot Studio, Power Automate, Dataverse, AI Builder, knowledge grounding, and governance. The learning path progresses from planning and essential concepts to implementation, validation, troubleshooting, and operational use.

Learners work through realistic scenarios, instructor-led demonstrations, applied exercises, and evidence-based reviews. Each topic is connected to workplace responsibilities, common risks, quality controls, and measurable outcomes.

The course helps professionals build dependable skills, explain their decisions, identify failure points, and create an actionable improvement plan that can be applied to future projects.

What You Will Learn

• Identify agent use cases, users, goals, knowledge, actions, risks, and success measures
• Design topics, triggers, entities, variables, prompts, fallback, and escalation paths
• Plan grounding, authentication, channels, and human handoff
• Build topics, generative answers, actions, variables, and conversation logic
• Ground responses in approved websites, files, Dataverse, and organizational knowledge
• Test ambiguity, missing information, security, and unresolved-query behavior
• Call flows from agents and connect approvals, data, notifications, and services
• Use AI Builder or prompt-based processing with confidence and human review

SkillDynamo Training Approach

SkillDynamo delivers this course through demonstrations, hands-on exercises, scenario analysis, validation checklists, structured troubleshooting, solution reviews, and a final improvement plan. Learners repeatedly practice planning, implementation, evidence collection, testing, correction, and communication so the skills transfer confidently into real workplace situations.