MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM)

Course Description

SkillDynamo’s MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) course develops practical, role-relevant capability in Dynamics 365 CRM fundamentals covering customer engagement, Sales, Customer Service, Field Service, Customer Insights, Dataverse, reporting, automation, and business value. The learning path progresses from essential concepts and planning to implementation, validation, troubleshooting, and operational use.

Learners work through realistic scenarios, guided demonstrations, applied exercises, and evidence-based reviews. Each topic is connected to workplace responsibilities, common risks, quality controls, and measurable outcomes.

The content is independently written for SkillDynamo using the supplied source page as the title, update-date, and topic-alignment reference. Learners finish with an applied scenario and a prioritized improvement plan.

What You Will Learn

• Explain Dynamics 365 customer engagement architecture, Dataverse, environments, model-driven apps, security, integration, analytics, and Copilot context
• Identify business value, implementation roles, licensing awareness, data considerations, adoption needs, and cross-application scenarios
• Explore leads, opportunities, accounts, contacts, activities, forecasting, product catalog, goals, relationship insights, and seller productivity
• Explore cases, queues, routing, SLAs, entitlements, knowledge, channels, omnichannel awareness, service analytics, and agent experiences
• Explore work orders, resources, schedules, dispatch, assets, inventory, agreements, mobile apps, IoT awareness, and field operations
• Explore customer profiles, segments, measures, journeys, real-time engagement, consent, insights, personalization, and marketing scenarios
• Connect Dynamics 365 with Teams, Outlook, Power BI, Power Automate, Power Apps, Copilot, and external business processes
• Review scenarios, feature selection, security, reporting, adoption, value measurement, and a final capability map

SkillDynamo Training Approach

SkillDynamo delivers this MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) course through instructor-led demonstrations, hands-on exercises, scenario analysis, validation checklists, structured troubleshooting, evidence-based reviews, and a final improvement plan linked to practical workplace outcomes.