Microsoft 365 Virtual Training Day: Enable Remote Work with Microsoft Teams — Lesson 2: Meetings, Calling, Events, and User Experience

Learning Objectives

• Schedule and manage meetings, roles, lobby, recording, sharing, and attendance
• Use calling, presence, devices, accessibility, and meeting-quality practices
• Troubleshoot common user, device, policy, and network meeting problems

Detailed Topics

• Schedule and manage meetings: Schedule and manage meetings, roles, lobby, recording, sharing, and attendance
• Use calling: Use calling, presence, devices, accessibility, and meeting-quality practices
• Troubleshoot common user: Troubleshoot common user, device, policy, and network meeting problems

Guided Demonstration

1. Review the requirement, environment, dependencies, roles, risks, and expected outcome.
2. Demonstrate the relevant configuration, analysis, code, or administration workflow step by step.
3. Capture settings, outputs, logs, screenshots, calculations, or test evidence.
4. Compare the observed result with the stated acceptance criteria.

Hands-On Activity

Run a remote meeting scenario and resolve a controlled participant or device issue.

• Document assumptions and the planned sequence before making changes.
• Complete the activity and preserve evidence of normal and exception behavior.
• Record issues, corrective actions, and reusable operational or development notes.

Troubleshooting Focus

• Separate symptoms from causes and collect evidence before applying a fix.
• Check configuration, permissions, data, dependencies, capacity, connectivity, and recent changes.
• Validate rollback, recovery, support ownership, and user or business impact.

Validation Checklist

• The requirement and expected outcome are clear.
• The selected configuration, design, query, code, or process is documented.
• Normal, boundary, failure, security, and operational conditions are reviewed.
• The result is supported by evidence and the next improvement is prioritized.

Lesson Outcome

Learners can explain and apply Meetings, Calling, Events, and User Experience in a realistic scenario and validate the result with documented evidence.