Dynamics 365 Customer Engagement For Service Training Certification — Lesson 3: Security, Governance, and Troubleshooting

Topics Covered

• Testing, deployment, ALM, governance, and support
• Reporting, analytics, performance, and adoption
• Troubleshooting data and process issues
• End-to-end scenario design and validation
• Identity, privacy, compliance, and responsible operation
• Diagnostics, logs, reports, and root-cause analysis
• Corrective actions and operational runbooks

Practical Activity

Investigate a security, quality, or operational issue and prepare an evidence-based corrective-action plan.

• Document assumptions, selected features or services, and expected outcomes.
• Record validation evidence, risks, dependencies, and corrective actions.
• Summarize the decision in a reusable implementation or operations note.

Lesson Outcome

Learners can explain and apply the lesson topics within a realistic Microsoft Dynamics 365 scenario.