MB-210T01: Microsoft Dynamics 365 Sales — Lesson 4: Integration, Customer Voice and Governance

Learning Objectives

• Integrate Outlook, Teams, Power Platform, Customer Voice, Customer Insights, reporting, and approved services
• Apply security, audit, privacy, testing, adoption, support, monitoring, and continuous improvement
• Validate integration, customer voice and governance decisions with documented requirements, test evidence, risk controls, and measurable acceptance criteria

Detailed Topics

• Integrate Outlook: Integrate Outlook, Teams, Power Platform, Customer Voice, Customer Insights, reporting, and approved services
• Apply security: Apply security, audit, privacy, testing, adoption, support, monitoring, and continuous improvement
• Validate integration: Validate integration, customer voice and governance decisions with documented requirements, test evidence, risk controls, and measurable acceptance criteria

Guided Demonstration

1. Review the requirement, users, data, dependencies, permissions, risks, and expected result.
2. Demonstrate the relevant design, configuration, development, analysis, administration, or support workflow step by step.
3. Capture settings, outputs, logs, screenshots, calculations, test results, and other useful evidence.
4. Compare the observed result with acceptance criteria and explain any corrective action.

Hands-On Activity

Complete a Sales solution governance and adoption review.

• Document assumptions, prerequisites, and the planned sequence before starting.
• Complete the activity and preserve evidence of normal, boundary, and failure behavior.
• Record issues, corrective actions, reusable notes, and the next improvement priority.

Scenario Analysis

• Identify the business or technical decision that must be made.
• Compare valid implementation approaches and their trade-offs.
• Consider security, privacy, accessibility, performance, support, and operational impact.

Troubleshooting Focus

• Separate symptoms from causes and collect evidence before applying a fix.
• Check configuration, data, permissions, dependencies, capacity, connectivity, and recent changes.
• Validate rollback, recovery, ownership, user impact, and business continuity.

Validation Checklist

• The requirement, scope, inputs, and expected outcome are clear.
• The selected design or configuration is documented and follows approved standards.
• Normal, boundary, failure, security, accessibility, and operational conditions are reviewed.
• The result is supported by evidence and the next improvement is prioritized.

Lesson Outcome

Learners can explain and apply Integration, Customer Voice and Governance in a realistic scenario and validate the result with documented evidence.