Blockchain Business Leader Certification (B|BLC) — Lesson 2: Use Cases, Value Chains, Customer Experience, Platforms, and Partnerships

Learning Objectives

• Explain the roles, services, data, settings, dependencies, and decision criteria governing use-case design and value chains.
• Implement and validate customer experience, platform choices, and partner strategy using controlled evidence and clear acceptance criteria.
• Evaluate the condition where a basic control passes but platform choices fails because customer experience data, configuration order, or dependency assumptions differ and select a proportionate corrective response.

Detailed Topics

• use-case design applied to the course scenario, expected behavior, dependencies, controls, risks, and evidence.
• value chains applied to the course scenario, expected behavior, dependencies, controls, risks, and evidence.
• customer experience applied to the course scenario, expected behavior, dependencies, controls, risks, and evidence.
• platform choices applied to the course scenario, expected behavior, dependencies, controls, risks, and evidence.
• partner strategy applied to the course scenario, expected behavior, dependencies, controls, risks, and evidence.

Instructor Demonstration

The instructor traces a business leadership team deciding where blockchain is justified, governing experimentation, aligning partners, and measuring sustainable value. The walkthrough connects tools, configurations or analysis logic, system messages, decisions, and evidence captured in the B|BLC opportunity map, governance model, pilot business case, and scale roadmap. It also tests the exception where a basic control passes but platform choices fails because customer experience data, configuration order, or dependency assumptions differ.

Hands-On Exercise

Complete a controlled, authorized EC-Council exercise covering Use Cases, Value Chains, Customer Experience, Platforms, and Partnerships and preserve the verified result in the B|BLC opportunity map, governance model, pilot business case, and scale roadmap.

1. Confirm scope, authorization, prerequisites, versions, identities, dependencies, and acceptance criteria.
2. Execute the workflow while recording settings, outputs, events, decisions, and system messages.
3. Test normal behavior, one boundary condition, and the stated exception without targeting real third-party systems.
4. Document corrections, evidence, ownership, retest criteria, rollback or recovery, and handover actions.

Scenario Analysis

• Identify which object, service, policy, setting, or sequence most strongly influences use-case design.
• Compare two defensible responses and explain technical, security, operational, legal, and support trade-offs.
• Determine how the B|BLC opportunity map, governance model, pilot business case, and scale roadmap should be approved, retained, retested, and updated.

Troubleshooting Guidance

Start where expected behavior first differs from the observed result. Check authorization, prerequisites, identity, configuration order, data quality, version compatibility, connectivity, status, resource limits, and evidence separately. Treat “a basic control passes but platform choices fails because customer experience data, configuration order, or dependency assumptions differ” as a hypothesis until logs, settings, captured outputs, and retest outcomes confirm the cause.

Validation Checklist

• Required components, identities, permissions, settings, safety controls, and dependencies are present.
• The B|BLC opportunity map, governance model, pilot business case, and scale roadmap connects each conclusion to objective, reviewable evidence.
• Normal processing, a boundary condition, dependency behavior, and the stated exception were tested.
• Corrections, ownership, retest criteria, rollback or recovery, documentation, and operational handover are complete.

Lesson Outcome

Learners can apply Use Cases, Value Chains, Customer Experience, Platforms, and Partnerships, explain the resulting security, governance, business, or operational behavior, and defend the outcome through the B|BLC opportunity map, governance model, pilot business case, and scale roadmap.