Lesson 4: Implementing Cisco Advanced Call Control and Mobility Services – Troubleshooting Calls, Media, Applications, and Integrations

This lesson provides guided coverage of troubleshooting calls, media, applications, and integrations within the Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) Training.

Topics Covered

• Registration, signaling, dial plan, trunk, gateway, and routing failures
• One-way audio, no audio, codec, NAT, firewall, QoS, and media problems
• Webex, contact center, messaging, conferencing, and integration issues
• Logs, traces, packet captures, call analysis, and root-cause workflow
• High availability, recovery, migration, rollback, and change validation
• Documentation, support evidence, and operational handover
• Collaboration troubleshooting capstone

Practical Outcome

Learners complete the lesson with a clear understanding of the workflow, the ability to validate the expected result, and a structured approach to common troubleshooting tasks.