Lesson 3: Administering Advanced Cisco Contact Center Enterprise (CCEAA) – Security, Administration, Monitoring, and Operations

This lesson provides guided coverage of security, administration, monitoring, and operations within the Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0 Training.

Topics Covered

• Secure signaling, media encryption, certificates, access, and platform hardening
• Webex administration, organization settings, policies, users, devices, and integrations
• Contact center administration, operational reports, dashboards, and workforce workflows
• Logs, alarms, traces, CDR, call quality, media statistics, and monitoring
• Backup, recovery, upgrades, maintenance, licensing, and lifecycle tasks
• APIs, automation, provisioning, and operational governance
• Collaboration administration scenario

Practical Outcome

Learners complete the lesson with a clear understanding of the workflow, the ability to validate the expected result, and a structured approach to common troubleshooting tasks.