Lesson 3: Security, Operations, and Automation

Topics Covered

• Contact Lens analytics
• Outbound campaigns and automation
• Identity, security, and compliance
• Security controls, observability, and operational readiness
• Automation and troubleshooting practices

Practical Activity

Analyze a security or operational failure scenario, collect evidence, and propose corrective actions.

• Document assumptions, selected services or concepts, and expected outcomes.
• Record validation evidence, risks, and any required corrective action.

Lesson Outcome

Learners can explain and apply the lesson topics within a realistic Amazon Connect – Advanced & Integrations (CCAS) scenario.