Lesson 1: Administering Cisco Contact Center Enterprise Advanced (CCEA) – Collaboration Architecture, Calling, and Platform Foundations

This lesson provides guided coverage of collaboration architecture, calling, and platform foundations within the Administering Cisco Contact Center Enterprise Advanced (CCEA) Training.

Topics Covered

• Cisco collaboration architecture, endpoints, call control, media, applications, and cloud services
• Unified Communications Manager, Webex, CUBE, SIP, contact center, and supporting services
• Dial plans, numbering, routing, signaling, codecs, media, and call flows
• Users, devices, locations, gateways, trunks, and administration interfaces
• Identity, certificates, licensing, access, and environment validation
• High availability, redundancy, and deployment models
• Collaboration architecture and call-flow exercise

Practical Outcome

Learners complete the lesson with a clear understanding of the workflow, the ability to validate the expected result, and a structured approach to common troubleshooting tasks.