Operational Excellence and Incident Management

Topics Covered

• This module focuses on operational best practices, incident management processes, and service reliability. Participants will implement monitoring strategies that support Site Reliability Engineering (SRE) and DevOps operations.

Topics Covered

• Incident Management
• AWS Systems Manager Incident Manager
• Root Cause Analysis
• Operational Runbooks
• Reliability Engineering
• Availability Monitoring
• SLA and SLO Monitoring
• Operational Excellence
• Troubleshooting Methodologies