Lead Operational Resilience Manager Training

Course Description

Lead Operational Resilience Manager Training develops practical capability to identify important services, set impact tolerances, strengthen dependencies, test disruption scenarios, and improve resilience. The learning path begins with resilience strategy, governance, services, and impact tolerances and business impact, dependencies, risk, vulnerabilities, and scenarios, connecting PECB and ISO requirements with governance, evidence, stakeholder decisions, and measurable acceptance.

Applied work is framed around a regulated organization dependent on technology, people, facilities, information, suppliers, and shared services. Learners then progress through controls, continuity, technology, third parties, change, and response and testing, metrics, incident learning, assurance, and improvement, producing operational-resilience strategy and service map, service dependency and scenario register, resilience control and response portfolio, and operational-resilience assurance report.

By completion, participants can interpret applicable requirements, perform implementation, audit, assessment, or foundation activities, evaluate evidence, communicate supported conclusions, and hand over clear improvement actions with ownership and follow-up.

What You Will Learn

• Define resilience strategy and governance; establish important business services as the resilience baseline.
• Align impact tolerances with customer harm, assigning resilience ownership for accountability and resilience policy.
• Evaluate business impact analysis, dependency mapping, and risk assessment before approving resilience vulnerability analysis decisions.
• Use service dependency and scenario to validate scenario design, single points of, and resilience expectations.
• Design resilience controls that strengthen resilience controls, business continuity, and technology resilience consistently.
• Test change management through resilience incident response scenarios, documenting results against communications.
• Correlate scenario testing, test evidence, and resilience metrics to identify resilience gaps requiring incident learning.
• Conclude operational-resilience assurance report with incident learning lessons, assurance owners, and prioritized improvement planning actions.

SkillDynamo Training Approach

Participants map critical operations, design resilience controls, conduct scenario testing, and provide decision-ready assurance to leadership. Delivery includes instructor demonstrations, guided exercises, scenario analysis, validation checklists, structured troubleshooting, and a final improvement plan.