MB-7005: Create and Manage Journeys with Dynamics 365 Customer Insights
Build practical skills in creating and managing Dynamics 365 Customer Insights journeys with compliance, content, segments, triggers, personalization, testing, and analytics through four structured lessons with demonstrations, hands-on activities, troubleshooting, validation checklists, and an applied improvement plan.
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-by SkillDynamo
- 0 Students
- Last updated
Course Description
This SkillDynamo course develops practical, role-relevant capability in creating and managing Dynamics 365 Customer Insights journeys with compliance, content, segments, triggers, personalization, testing, and analytics. The learning path progresses from essential concepts and planning to implementation, validation, troubleshooting, and operational use.
Learners work through realistic scenarios, guided demonstrations, applied exercises, and evidence-based reviews. Every topic is connected to workplace responsibilities, common risks, quality controls, and measurable outcomes.
The course helps professionals make informed decisions, identify failure points, communicate results, and create an actionable improvement plan for future projects.
What You Will Learn
- Configure compliance profiles, consent, preference centers, domains, channels, users, and journey settings
- Create reusable emails, forms, pages, templates, content blocks, assets, brand, and accessibility controls
- Use segments, triggers, customer data, interaction signals, exclusions, entry rules, and audience validation
- Define goals, branches, conditions, waits, frequency limits, exits, suppression, and exception behavior
- Build real-time and segment-based journeys with personalization, dynamic content, events, and lead handoff
- Apply testing, versioning, approvals, scheduling, operational controls, and journey lifecycle management
- Measure delivery, engagement, conversion, consent, goals, channel results, segment behavior, and journey performance
- Troubleshoot data, consent, content, trigger, delivery, reporting, security, and adoption issues
SkillDynamo Training Approach
SkillDynamo delivers this course through demonstrations, hands-on exercises, scenario analysis, validation checklists, structured troubleshooting, solution reviews, and a final improvement plan. Learners repeatedly practice planning, implementation, evidence collection, testing, correction, and communication so the skills transfer confidently into real workplace situations.
Curriculum
- 1 Section
- 4 Lessons
- 8 Hours
- Course Curriculum4 Items
- 1.1MB-7005: Create and Manage Journeys with Dynamics 365 Customer Insights — Lesson 1: Compliance, Channels, Content and Journey Readiness2 hours
- 1.2MB-7005: Create and Manage Journeys with Dynamics 365 Customer Insights — Lesson 2: Segments, Triggers and Audience Entry2 hours
- 1.3MB-7005: Create and Manage Journeys with Dynamics 365 Customer Insights — Lesson 3: Journey Design, Personalization and Orchestration2 hours
- 1.4MB-7005: Create and Manage Journeys with Dynamics 365 Customer Insights — Lesson 4: Testing, Analytics, Governance and Improvement2 hours
SkillDynamo Expert Team
Instructor-led delivery focused on MB-7005: Create and Manage Journeys with Dynamics 365 Customer Insights with practical demonstrations, implementation guidance, validation, and troubleshooting.
- Structured explanations and role-focused demonstrations
- Applied exercises, scenario analysis, and solution reviews
- Course-specific validation, support, and improvement guidance
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