Billing and Revenue Management: Functional Overview

Course Description

Billing and Revenue Management: Functional Overview develops practical capability in functional foundations of Oracle Communications Billing and Revenue Management for customer lifecycle, products, charging, billing, payments, collections, and revenue assurance. The learning path is organized around a communications provider designing a controlled customer-to-cash process across product launch, usage charging, invoicing, payment, collections, and dispute resolution.

Learners progress from architecture, process, or business understanding into configuration, development, analysis, validation, troubleshooting, and operational handoff. Every lesson uses the controls, tools, data structures, risks, failure modes, and decisions relevant to this exact Oracle pathway.

The content is independently written for SkillDynamo using the supplied source page for title, update date, and topic alignment. Learners finish with reproducible evidence, a course-specific implementation record or runbook, and a prioritized improvement action.

What You Will Learn

• Explain and apply customer onboarding, account structures, bill units, and payment arrangements within Billing and Revenue Management: Functional Overview.
• Configure, validate, or troubleshoot services, devices, profiles, hierarchies, and sponsored relationships, customer care changes, status transitions, and effective dating, and functional controls, approvals, customer communication, and audit trail using course-specific evidence.
• Explain and apply product and offer concepts, eligibility, bundles, and lifecycle within Billing and Revenue Management: Functional Overview.
• Configure, validate, or troubleshoot one-time, recurring, usage, and tiered charging concepts, discounts, promotions, shared balances, and resource consumption, and pricing validation, sample usage, expected charges, and exception review using course-specific evidence.
• Explain and apply billing cycles, bill dates, itemization, invoices, and taxation awareness within Billing and Revenue Management: Functional Overview.
• Configure, validate, or troubleshoot payment methods, allocation, refunds, reversals, and payment suspense, adjustments, disputes, credits, write-offs, and approval controls, and collections profiles, dunning, promise-to-pay, and customer treatment using course-specific evidence.
• Explain and apply reconciliation across usage, rating, billing, payment, and finance within Billing and Revenue Management: Functional Overview.
• Configure, validate, or troubleshoot revenue leakage risks, control points, KPIs, and exception queues, touchpoints with CRM, mediation, taxation, payment, and general ledger, and functional ownership, month-end checklist, issue triage, and improvement plan using course-specific evidence.

SkillDynamo Training Approach

The training follows a communications provider designing a controlled customer-to-cash process across product launch, usage charging, invoicing, payment, collections, and dispute resolution. Activities combine product-specific demonstrations, guided implementation, hands-on exercises, scenario analysis, validation checklists, structured troubleshooting, solution review, and a final improvement plan. Learners document assumptions, settings, commands or transactions, outputs, exceptions, corrective actions, security and governance trade-offs, rollback needs, and operational ownership.