Oracle Utilities: WAM v2.2.0.4 Fundamentals Ed 1

Course Description

Oracle Utilities: WAM v2.2.0.4 Fundamentals Ed 1 builds practical capability across WAM architecture, navigation, portals, zones, Service requests, work requests, work orders. Rather than treating the application as a set of isolated screens, the course follows the decisions, dependencies, roles, and evidence needed to make the process dependable in day-to-day operations.

The learning journey then moves into Storerooms, inventory items, reservations, issues, Preventive maintenance, maintenance triggers, scheduling. Activities use asset master setup and hierarchy verification, work-order lifecycle trace and field-execution checklist, materials-and-labor reconciliation for a sample job, preventive-maintenance schedule and operations control pack to compare expected behaviour with actual output, isolate defects early, and document corrective decisions without losing traceability.

By completion, participants can contribute to consistent Oracle Utilities Work and Asset Management operations spanning assets, work, maintenance, inventory, resources, costs, and operational reporting. The final improvement plan identifies practical follow-up actions for monitoring, ownership, exception handling, support readiness, and controlled change.

What You Will Learn

• Explain how WAM architecture, navigation, and portals establish the operating foundation and shape later configuration decisions.
• Configure zones, business objects, organizations, locations, asset types, assets, specifications, and measurements, then confirm readiness through asset master setup and hierarchy verification rather than relying on screen messages alone.
• Execute a controlled workflow covering Service requests, work requests, and work orders, preserving input traceability, approvals, and the resulting changes.
• Read work-order lifecycle trace and field-execution checklist to isolate a work order reaching completion without required safety clearance, separate symptoms from causes, and select a correction that can be safely retested.
• Integrate Storerooms, inventory items, and reservations with ownership, access, and downstream process expectations.
• Challenge issues, returns, purchasing touchpoints, labor, equipment, contractors, and cost capture using normal and boundary cases, then defend the outcome with materials-and-labor reconciliation for a sample job.
• Investigate a recurring maintenance activity generating at the wrong interval after meter rollover by reviewing Preventive maintenance, maintenance triggers, and scheduling before applying a reversible fix.
• Prepare preventive-maintenance schedule and operations control pack that demonstrates inspections, mobile considerations, dashboards, reports, exceptions, and daily controls and supports handover, monitoring, and the next improvement decision.

SkillDynamo Training Approach

Delivery combines focused demonstrations, guided build activities, scenario comparison, evidence review, fault isolation, peer discussion, and a final improvement plan. Each activity requires learners to record assumptions, decisions, expected results, observed behaviour, and the owner of any unresolved action.