MB-280T01: Configure Dynamics 365 Customer Experience Model-Driven Apps

Course Description

This SkillDynamo course develops practical, role-relevant capability in configuring Dynamics 365 customer-experience model-driven apps with Dataverse data models, user interfaces, business logic, security, solutions, and testing. The learning path progresses from essential concepts and planning to implementation, validation, troubleshooting, and operational use.

Learners work through realistic scenarios, guided demonstrations, applied exercises, and evidence-based reviews. Every topic is connected to workplace responsibilities, common risks, quality controls, and measurable outcomes.

The course helps professionals make informed decisions, identify failure points, communicate results, and create an actionable improvement plan for future projects.

What You Will Learn

• Design Dataverse tables, columns, choices, keys, relationships, ownership, auditing, and data-quality rules
• Import and manage data, use views and searches, configure duplicate detection, and validate records
• Create model-driven apps, navigation, forms, tabs, sections, controls, views, charts, dashboards, and commands
• Apply responsive, accessible, role-focused, consistent, and efficient user-experience standards
• Configure business rules, calculated and rollup columns, business process flows, workflows, and Power Automate
• Configure business units, teams, security roles, field security, sharing, hierarchy, and least privilege
• Use solutions, publishers, environment variables, connection references, dependencies, patches, and pipelines
• Test functionality, security, data, performance, accessibility, deployment, support, and improvement readiness

SkillDynamo Training Approach

SkillDynamo delivers this course through demonstrations, hands-on exercises, scenario analysis, validation checklists, structured troubleshooting, solution reviews, and a final improvement plan. Learners repeatedly practice planning, implementation, evidence collection, testing, correction, and communication so the skills transfer confidently into real workplace situations.