10997-D Office 365 Administration and Troubleshooting

Course Description

SkillDynamo’s 10997-D Office 365 Administration and Troubleshooting course develops practical, role-relevant capability in administering and troubleshooting Office 365 tenants, users, synchronization, Exchange Online, SharePoint Online, Teams, client connectivity, security, and service health. The learning path progresses from planning and essential concepts to implementation, validation, troubleshooting, and operational use.

Learners work through realistic scenarios, instructor-led demonstrations, applied exercises, and evidence-based reviews. Each topic is connected to workplace responsibilities, common risks, quality controls, and measurable outcomes.

The course helps professionals build dependable skills, explain their decisions, identify failure points, and create an actionable improvement plan that can be applied to future projects.

What You Will Learn

• Configure tenant settings, domains, users, groups, licenses, and administrative roles
• Plan and troubleshoot Microsoft Entra Connect synchronization and identity behavior
• Use PowerShell and admin portals to inspect objects, services, and configuration
• Manage mailboxes, recipients, transport, permissions, protection, and mobile access
• Troubleshoot Outlook profiles, autodiscover, DNS, authentication, and mail flow
• Review service limits, message tracing, and client diagnostic evidence
• Configure sites, sharing, storage, permissions, Teams settings, and collaboration policies
• Troubleshoot access, synchronization, meetings, messaging, files, and external users

SkillDynamo Training Approach

SkillDynamo delivers this course through demonstrations, hands-on exercises, scenario analysis, validation checklists, structured troubleshooting, solution reviews, and a final improvement plan. Learners repeatedly practice planning, implementation, evidence collection, testing, correction, and communication so the skills transfer confidently into real workplace situations.