Dynamics 365 Customer Engagements App with Customization

Course Description

This SkillDynamo course develops practical, role-relevant capability in customizing Dynamics 365 Customer Engagement apps with Dataverse tables, forms, views, charts, business rules, process flows, automation, security, solutions, integrations, testing, and ALM. The learning path progresses from essential concepts and planning to implementation, validation, troubleshooting, and operational use.

Learners work through realistic scenarios, guided demonstrations, applied exercises, and evidence-based reviews. Every topic is connected to workplace responsibilities, common risks, quality controls, and measurable outcomes.

The course helps professionals make informed decisions, identify failure points, communicate results, and create an actionable improvement plan for future projects.

What You Will Learn

• Explain and apply customer engagement architecture, tables and app design within a practical Dynamics 365 Customer Engagements App with Customization scenario
• Validate customer engagement architecture, tables and app design decisions using requirements, configuration evidence, quality checks, risks, and measurable outcomes
• Explain and apply forms, views, charts, business rules and processes within a practical Dynamics 365 Customer Engagements App with Customization scenario
• Validate forms, views, charts, business rules and processes decisions using requirements, configuration evidence, quality checks, risks, and measurable outcomes
• Explain and apply automation, integration, security and advanced customization within a practical Dynamics 365 Customer Engagements App with Customization scenario
• Validate automation, integration, security and advanced customization decisions using requirements, configuration evidence, quality checks, risks, and measurable outcomes
• Explain and apply solutions, alm, testing, deployment and support within a practical Dynamics 365 Customer Engagements App with Customization scenario
• Validate solutions, alm, testing, deployment and support decisions using requirements, configuration evidence, quality checks, risks, and measurable outcomes

SkillDynamo Training Approach

SkillDynamo delivers this course through demonstrations, hands-on exercises, scenario analysis, validation checklists, structured troubleshooting, solution reviews, and a final improvement plan. Learners repeatedly practice planning, implementation, evidence collection, testing, correction, and communication so the skills transfer confidently into real workplace situations.