Dynamics 365 CRM – Functional and Technical

Course Description

This SkillDynamo course develops practical, role-relevant capability in combining Dynamics 365 CRM functional configuration and technical customization for Dataverse, apps, sales, service, automation, security, integration, analytics, solutions, testing, and deployment. The learning path progresses from essential concepts and planning to implementation, validation, troubleshooting, and operational use.

Learners work through realistic scenarios, guided demonstrations, applied exercises, and evidence-based reviews. Every topic is connected to workplace responsibilities, common risks, quality controls, and measurable outcomes.

The course helps professionals make informed decisions, identify failure points, communicate results, and create an actionable improvement plan for future projects.

What You Will Learn

• Explain and apply dataverse, crm architecture and functional configuration within a practical Dynamics 365 CRM – Functional and Technical scenario
• Validate dataverse, crm architecture and functional configuration decisions using requirements, configuration evidence, quality checks, risks, and measurable outcomes
• Explain and apply sales, customer service and business process design within a practical Dynamics 365 CRM – Functional and Technical scenario
• Validate sales, customer service and business process design decisions using requirements, configuration evidence, quality checks, risks, and measurable outcomes
• Explain and apply automation, customization, integration and security within a practical Dynamics 365 CRM – Functional and Technical scenario
• Validate automation, customization, integration and security decisions using requirements, configuration evidence, quality checks, risks, and measurable outcomes
• Explain and apply solutions, testing, deployment and support readiness within a practical Dynamics 365 CRM – Functional and Technical scenario
• Validate solutions, testing, deployment and support readiness decisions using requirements, configuration evidence, quality checks, risks, and measurable outcomes

SkillDynamo Training Approach

SkillDynamo delivers this course through demonstrations, hands-on exercises, scenario analysis, validation checklists, structured troubleshooting, solution reviews, and a final improvement plan. Learners repeatedly practice planning, implementation, evidence collection, testing, correction, and communication so the skills transfer confidently into real workplace situations.