Observability Foundation
The PeopleCert Observability Foundation course is a comprehensive online training program designed for IT operations professionals, DevOps engineers, Site Reliability […]
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-by SkillDynamo
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- Last updated
Course Description
The PeopleCert Observability Foundation course is a comprehensive online training program designed for IT operations professionals, DevOps engineers, Site Reliability Engineers (SREs), cloud engineers, platform engineers, infrastructure administrators, application developers, system administrators, service managers, and technology leaders responsible for monitoring and maintaining modern digital services. This course provides participants with a solid understanding of observability principles, practices, and technologies that enable organizations to gain deep visibility into the health, performance, reliability, and behavior of complex distributed systems. Learners will explore the three pillars of observability—metrics, logs, and traces—along with telemetry collection, distributed tracing, application performance monitoring (APM), infrastructure monitoring, cloud-native observability, Kubernetes monitoring, automation, artificial intelligence for IT operations (AIOps), incident management, root cause analysis, performance optimization, and continuous improvement. The curriculum also covers observability architecture, instrumentation, dashboards, alerting strategies, Service Level Indicators (SLIs), Service Level Objectives (SLOs), Service Level Agreements (SLAs), capacity planning, event correlation, security monitoring, and governance. Participants will gain practical knowledge of designing observability solutions, collecting meaningful telemetry, analyzing operational data, reducing Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR), and improving overall service reliability. Through enterprise case studies, practical implementation scenarios, and interactive workshops, learners will develop the skills required to establish effective observability practices across cloud, hybrid, containerized, and on-premises environments while preparing for the PeopleCert Observability Foundation certification examination.
What You Will Learn
- Introduction to Observability
- Observability Principles
- Metrics
- Logging
- Distributed Tracing
- Telemetry Collection
- Application Performance Monitoring (APM)
- Infrastructure Monitoring
Curriculum
- 1 Section
- 20 Lessons
- 40 Hours
- Observability Foundation Curriculum20 Items
- 1.1Introduction to Observability30 Minutes
- 1.2Observability Principles30 Minutes
- 1.3Metrics30 Minutes
- 1.4Logging30 Minutes
- 1.5Distributed Tracing30 Minutes
- 1.6Telemetry Collection30 Minutes
- 1.7Application Performance Monitoring (APM)30 Minutes
- 1.8Infrastructure Monitoring30 Minutes
- 1.9Cloud-Native Observability30 Minutes
- 1.10Kubernetes and Container Observability30 Minutes
- 1.11Service Reliability Measurement30 Minutes
- 1.12Alerting and Incident Detection30 Minutes
- 1.13Root Cause Analysis30 Minutes
- 1.14AIOps Integration30 Minutes
- 1.15Security Observability30 Minutes
- 1.16Dashboards and Visualization30 Minutes
- 1.17Capacity Planning and Optimization30 Minutes
- 1.18Enterprise Observability Implementation30 Minutes
- 1.19Enterprise Case Studies and Best Practices30 Minutes
- 1.20Certification Preparation and Final Review30 Minutes
Akram
Akram is a highly experienced IT Service Management (ITSM), Project Management, DevOps, Site Reliability Engineering (SRE), Artificial Intelligence for IT Operations (AIOps), Observability, and Digital Transformation professional with 18+ years of international experience in consulting, enterprise IT operations, cloud transformation, service management, and corporate training. He has successfully designed, implemented, and optimized enterprise IT service management frameworks, project governance models, DevOps practices, and digital transformation strategies for global organizations across banking, financial services, healthcare, telecommunications, government, manufacturing, retail, education, and technology sectors.
- As a seasoned corporate trainer, consultant, and mentor, Akram has delivered hundreds of instructor-led online and classroom training programs for IT professionals, project managers, service managers, operations teams, DevOps engineers, cloud architects, and technology leaders preparing for internationally recognized certifications. His practical teaching methodology combines certification-focused learning with real-world enterprise implementation scenarios, enabling participants to confidently apply best practices in complex organizational environments.
- Professional Summary
- 18+ years of experience in IT Service Management, Project Management, DevOps, Cloud Operations, Digital Transformation, Enterprise Governance, and IT Operations Management.
- Extensive experience implementing ITIL-based service management frameworks and PRINCE2 project governance methodologies.
- Proven expertise in enterprise DevOps transformation, CI/CD implementation, Site Reliability Engineering (SRE), DevSecOps, AIOps, and Observability practices.
- Strong background in digital strategy, IT governance, cloud migration, operational excellence, service optimization, and business transformation.
- Successfully trained professionals from multinational corporations, government agencies, financial institutions, healthcare organizations, telecom providers, and global technology companies.
- Recognized for simplifying complex IT management concepts into practical, business-focused learning experiences.
- Training Specializations
- ITIL® 4 Foundation
- PRINCE2® Foundation (Version 7)
- PRINCE2® Practitioner (Version 7)
- ITIL® 4 Create, Deliver & Support (CDS)
- ITIL® 4 Drive Stakeholder Value (DSV)
- ITIL® 4 High Velocity IT (HVIT)
- ITIL® 4 Direct, Plan & Improve (DPI)
- ITIL® 4 Digital & IT Strategy (DITS)
- DevOps Foundation
- Site Reliability Engineering (SRE) Foundation
- DevSecOps Foundation
- AIOps Foundation
- Observability Foundation
- IT Service Management (ITSM)
- Agile Service Management
- Cloud Operations
- Enterprise Digital Transformation
- Professional Experience
- Akram has led enterprise-wide IT transformation initiatives, helping organizations modernize service delivery, improve operational resilience, accelerate software delivery, and align IT services with strategic business goals. His consulting engagements include designing IT Service Management (ITSM) frameworks, establishing Service Management Offices (SMOs), implementing ITIL best practices, and guiding organizations through digital transformation programs.
- He has managed complex IT projects using PRINCE2 methodologies, overseeing project governance, risk management, stakeholder engagement, quality assurance, and benefits realization. His experience spans traditional, Agile, and hybrid project delivery models across diverse business domains.
- In DevOps and cloud transformation, Akram has implemented Continuous Integration (CI), Continuous Delivery (CD), Infrastructure as Code (IaC), containerization, Kubernetes orchestration, automated testing, release management, and cloud-native operational practices. He has also introduced DevSecOps practices that integrate security into software development pipelines and operational workflows.
- Akram has extensive experience in Site Reliability Engineering (SRE), focusing on service reliability, observability, monitoring, incident management, automation, error budgets, service-level objectives (SLOs), and operational resilience. He has guided organizations in implementing AIOps platforms, leveraging machine learning and analytics to improve incident detection, predictive monitoring, and IT operations efficiency.
- Core Technical Expertise
- IT Service Management (ITSM)
- ITIL® 4 Service Value System (SVS)
- Service Value Chain
- Service Management Practices
- Service Design
- Service Transition
- Service Operations
- Continual Improvement
- Service Governance
- Service Portfolio Management
- ITSM Process Optimization
- Project Management
- PRINCE2® Version 7
- Project Governance
- Business Case Development
- Project Planning and Control
- Risk and Issue Management
- Quality Management
- Stakeholder Engagement
- Change Control
- Benefits Management
- Project Closure
- DevOps and Cloud Operations
- DevOps Culture and Practices
- Continuous Integration (CI)
- Continuous Delivery (CD)
- Infrastructure as Code (IaC)
- Configuration Management
- Containerization
- Kubernetes
- Cloud-Native Operations
- Release Automation
- Platform Engineering
- Site Reliability Engineering (SRE)
- Service Reliability
- Service Level Indicators (SLIs)
- Service Level Objectives (SLOs)
- Error Budgets
- Incident Response
- Reliability Engineering
- Capacity Planning
- Performance Optimization
- Automation Strategies
- Resilience Engineering
- DevSecOps
- Secure CI/CD Pipelines
- Shift-Left Security
- Secure Software Development Lifecycle (SSDLC)
- Vulnerability Management
- Compliance Automation
- Security Testing
- Secrets Management
- Infrastructure Security
- Container Security
- Cloud Security Integration
- AIOps & Observability
- Artificial Intelligence for IT Operations
- Predictive Analytics
- Event Correlation
- Root Cause Analysis
- Intelligent Automation
- Infrastructure Monitoring
- Application Performance Monitoring (APM)
- Distributed Tracing
- Centralized Logging
- Metrics and Dashboards
- Digital Strategy
- Digital Transformation
- IT Governance
- Business Strategy Alignment
- Innovation Management
- Enterprise Architecture
- Cloud Adoption Strategy
- Organizational Change Management
- Business Value Realization
- Digital Operating Models
- Continuous Improvement
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