IUT110 – Business Processes in SAP for Utilities

IUT110 – Business Processes in SAP for Utilities develops practical capability in SAP for Utilities business processes spanning technical master data, device management, meter reading, billing, invoicing, contract accounts, collections, and customer service.

Learners progress through Utilities Solution Overview, Business Partner, Contract Account, Connection Object, Premise, and Installation; Device Management, Technical Master Data, Device Installation, Meter Reading, and Validation; Billing, Rate Structures, Billing Orders, Invoicing, Print Documents, and Reversal; Payments, Dunning, Collections, Customer Service, Move-In and Move-Out, and Monitoring, connecting SAP behavior with business decisions, controls, and reviewable evidence.

The learning journey follows a utility provider aligning customer, premise, device, consumption, billing, and payment processes for reliable meter-to-cash execution and produces a practical IUT110 utilities meter-to-cash process and exception workbook for implementation and operational use.

What You Will Learn

• Map utilities master-data relationships across SAP roles, process steps, controls, and evidence.
• Configure business-partner and installation structures with reliable master data and integration dependencies.
• Execute device and meter-reading processing and interpret resulting documents, messages, and analytical evidence.
• Diagnose installation, reading, and validation controls through targeted checks, traces, logs, and transaction evidence.
• Validate utility billing and invoicing flow against business rules, authorization boundaries, and acceptance criteria.
• Compare rates, billing orders, and reversals alternatives and explain operational, technical, and governance trade-offs.
• Document contract-account and customer-service operations using reproducible settings, test results, ownership, and handover notes.
• Improve payments, dunning, move processes, and monitoring through monitoring, exception handling, measurable controls, and review cycles.

SkillDynamo Training Approach

Training combines course-specific demonstrations, hands-on SAP exercises, scenario analysis, validation checklists, troubleshooting practice, and a final improvement plan for IUT110 – Business Processes in SAP for Utilities.