Design Thinking for Business Innovation

Design Thinking for Business Innovation develops practical capability in human-centered innovation using empathy research, problem framing, ideation, prototyping, testing, facilitation, business-value assessment, and adoption planning.

Learners progress through Design Thinking Mindset, Innovation Challenges, Stakeholder Mapping, Empathy Research, and Observation; Interview Synthesis, Personas, Journey Maps, Insights, Point of View, and How-Might-We Questions; Ideation Methods, Concept Selection, Storyboards, Low-Fidelity Prototypes, and Facilitation; User Testing, Learning Loops, Business Value, Experiment Roadmaps, Storytelling, and Adoption, connecting SAP behavior with business decisions, controls, and reviewable evidence.

The learning journey follows a cross-functional team redesigning a frustrating business process around real user needs and measurable outcomes and produces a practical design-thinking research, prototype, and innovation decision portfolio for implementation and operational use.

What You Will Learn

• Map design-thinking mindset and challenge framing across SAP roles, process steps, controls, and evidence.
• Configure stakeholder mapping and empathy research with reliable master data and integration dependencies.
• Execute research synthesis and personas and interpret resulting documents, messages, and analytical evidence.
• Diagnose problem statements and opportunity framing through targeted checks, traces, logs, and transaction evidence.
• Validate ideation and concept selection against business rules, authorization boundaries, and acceptance criteria.
• Compare storyboards, prototypes, and facilitation alternatives and explain operational, technical, and governance trade-offs.
• Document prototype testing and learning loops using reproducible settings, test results, ownership, and handover notes.
• Improve business value, storytelling, and adoption through monitoring, exception handling, measurable controls, and review cycles.

SkillDynamo Training Approach

Training combines course-specific demonstrations, hands-on SAP exercises, scenario analysis, validation checklists, troubleshooting practice, and a final improvement plan for Design Thinking for Business Innovation.