Customer Care & Billing: Functionality for Implementers Ed 7

Course Description

Customer Care & Billing: Functionality for Implementers Ed 7 develops practical capability in customer, account, premise, service point, and service agreement foundations; rates, metering, billing, bill segments, adjustments, and financial transactions. The course connects Oracle concepts to implementation choices, business ownership, data dependencies, security, and measurable acceptance criteria.

Learners progress through payments, collections, deposits, credit, write-offs, and customer service; implementation setup, batch, integration, reporting, reconciliation, and support. Each stage emphasizes reproducible configuration or analysis, evidence collection, controlled testing, and clear handover to functional, technical, or operational teams.

By completing the learning path, participants can support an end-to-end utility customer lifecycle from service initiation through billing, payment, collection, and account reconciliation, evaluate trade-offs, identify failure conditions, and document an improvement plan suitable for a real Oracle environment.

What You Will Learn

• Map customer, account, premise, service point, and service agreement foundations for a controlled Oracle implementation.
• Diagnose risks, exceptions, evidence, and support decisions related to customer, account, premise, service point, and service agreement foundations.
• Configure rates, metering, billing, bill segments, adjustments, and financial transactions for a controlled Oracle implementation.
• Secure risks, exceptions, evidence, and support decisions related to rates, metering, billing, bill segments, adjustments, and financial transactions.
• Execute payments, collections, deposits, credit, write-offs, and customer service for a controlled Oracle implementation.
• Reconcile risks, exceptions, evidence, and support decisions related to payments, collections, deposits, credit, write-offs, and customer service.
• Validate implementation setup, batch, integration, reporting, reconciliation, and support for a controlled Oracle implementation.
• Improve risks, exceptions, evidence, and support decisions related to implementation setup, batch, integration, reporting, reconciliation, and support.

SkillDynamo Training Approach

Delivery combines Oracle-specific demonstrations, guided hands-on exercises, scenario analysis, validation checklists, troubleshooting practice, and a final improvement plan. Learners record assumptions, settings, outputs, exceptions, corrective actions, rollback needs, and operational responsibilities.