Intelligent Conversational Bots Built with Power Virtual Agents

Course Description

SkillDynamo’s Intelligent Conversational Bots Built with Power Virtual Agents course develops practical, role-relevant capability in Power Virtual Agents conversational bot planning, topics, entities, variables, automation, Dataverse, APIs, authentication, analytics, and governance. The learning path progresses from essential concepts and planning to implementation, validation, troubleshooting, and operational use.

Learners work through realistic scenarios, guided demonstrations, applied exercises, and evidence-based reviews. Each topic is connected to workplace responsibilities, common risks, quality controls, and measurable outcomes.

The content is independently written for SkillDynamo using the supplied source page as the title, update-date, and topic-alignment reference. Learners finish with an applied scenario and a prioritized improvement plan.

What You Will Learn

• Define bot goals, audiences, channels, use cases, escalation, success measures, conversation scope, tone, and responsible AI requirements
• Create environments, bots, greetings, system topics, fallback behavior, language settings, collaboration, and solution structure
• Design trigger phrases, topic flows, messages, questions, conditions, branching, loops, variables, entities, and reusable conversations
• Handle context, disambiguation, interruptions, handoff, error messages, testing, conversation quality, and user experience
• Call Power Automate flows, pass inputs and outputs, automate actions, use approvals, notifications, and business processes
• Integrate Dataverse, Microsoft 365, custom connectors, APIs, knowledge sources, data validation, and secure external services
• Configure authentication, user identity, permissions, channels, publishing, analytics, transcripts, monitoring, and escalation
• Manage solutions, versions, environments, security, DLP, testing, deployment, performance, maintenance, and improvement planning

SkillDynamo Training Approach

SkillDynamo delivers this Intelligent Conversational Bots Built with Power Virtual Agents course through instructor-led demonstrations, hands-on exercises, scenario analysis, validation checklists, structured troubleshooting, evidence-based reviews, and a final improvement plan linked to practical workplace outcomes.