M365 Administration and Troubleshooting

Course Description

SkillDynamo’s M365 Administration and Troubleshooting course develops practical, role-relevant capability in Microsoft 365 administration and troubleshooting across identity, messaging, collaboration, endpoints, connectivity, security, and service health. The learning path progresses from essential concepts and planning to implementation, validation, troubleshooting, and operational use.

Learners work through realistic scenarios, guided demonstrations, applied exercises, and evidence-based reviews. Each topic is connected to workplace responsibilities, common risks, quality controls, and measurable outcomes.

The content is independently written for SkillDynamo using the supplied source page as the title, update-date, and topic-alignment reference. Learners finish with an applied scenario and a prioritized improvement plan.

What You Will Learn

• Troubleshoot tenant settings, domains, subscriptions, licensing assignments, administrative roles, and service provisioning
• Diagnose sign-in, synchronization, MFA, Conditional Access, account, group, token, permission, and identity-governance issues
• Resolve mailbox, mail flow, transport, spam, calendar, delegation, retention, and Exchange Online connectivity problems
• Diagnose Teams meetings, calling, chat, apps, SharePoint sites, OneDrive sync, sharing, permissions, and content access
• Investigate Intune enrollment, compliance, configuration, application deployment, update, device, and endpoint-security failures
• Analyze DNS, firewall, proxy, certificate, browser, client, bandwidth, service endpoint, and hybrid-connectivity issues
• Investigate Microsoft Defender alerts, risky activity, compromised accounts, audit events, DLP incidents, and security configuration gaps
• Use admin centers, PowerShell, logs, reports, service health, support diagnostics, documentation, remediation, and escalation

SkillDynamo Training Approach

SkillDynamo delivers this M365 Administration and Troubleshooting course through instructor-led demonstrations, hands-on exercises, scenario analysis, validation checklists, structured troubleshooting, evidence-based reviews, and a final improvement plan linked to practical workplace outcomes.