MB-280T04: Configure a Dynamics 365 Customer Experience Solution

Course Description

This SkillDynamo course develops practical, role-relevant capability in configuring Dynamics 365 customer-experience solutions with Dataverse, model-driven apps, sales and service processes, automation, analytics, security, and solution lifecycle management. The learning path progresses from essential concepts and planning to implementation, validation, troubleshooting, and operational use.

Learners work through realistic scenarios, guided demonstrations, applied exercises, and evidence-based reviews. Every topic is connected to workplace responsibilities, common risks, quality controls, and measurable outcomes.

The course helps professionals make informed decisions, identify failure points, communicate results, and create an actionable improvement plan for future projects.

What You Will Learn

• Design Dataverse tables, relationships, columns, ownership, forms, views, charts, dashboards, navigation, and data-quality controls
• Configure model-driven applications for role-focused, accessible, responsive, and maintainable user experiences
• Implement lead, opportunity, case, queue, routing, SLA, entitlement, knowledge, activity, and collaboration processes
• Use business rules, business process flows, Power Automate, approvals, notifications, and exception handling
• Create analytical views, dashboards, reports, Power BI integrations, exports, and operational performance indicators
• Configure users, teams, business units, roles, field security, sharing, auditing, privacy, and least privilege
• Package solutions, manage publishers, dependencies, environment variables, connection references, patches, and pipelines
• Test functionality, data, security, performance, deployment, support, and scenario-based exam decisions

SkillDynamo Training Approach

SkillDynamo delivers this course through demonstrations, hands-on exercises, scenario analysis, validation checklists, structured troubleshooting, solution reviews, and a final improvement plan. Learners repeatedly practice planning, implementation, evidence collection, testing, correction, and communication so the skills transfer confidently into real workplace situations.