MS-720T00: Microsoft Teams Voice Engineer

Course Description

This SkillDynamo course develops practical, role-relevant capability in planning, configuring, managing, and troubleshooting Microsoft Teams Phone, Direct Routing, Operator Connect, devices, call features, network quality, and migrations. The learning path progresses from planning and essential concepts to implementation, validation, troubleshooting, and operational use.

Learners work through realistic scenarios, instructor-led demonstrations, applied exercises, and evidence-based reviews. Each topic is connected to workplace responsibilities, common risks, quality controls, and measurable outcomes.

The course helps professionals build dependable skills, explain their decisions, identify failure points, and create an actionable improvement plan that can be applied to future projects.

What You Will Learn

• Assess voice users, sites, numbers, network, devices, licensing, and business requirements
• Compare Calling Plans, Operator Connect, Direct Routing, and hybrid options
• Plan identity, emergency calling, availability, security, and migration
• Configure users, numbers, policies, dial plans, emergency locations, and voice routing
• Create auto attendants, call queues, caller ID, voicemail, delegation, and shared calling
• Validate user, site, and feature behavior
• Plan and configure Session Border Controllers, trunks, certificates, DNS, firewall, and media
• Deploy Teams phones, rooms, peripherals, and common-area devices

SkillDynamo Training Approach

SkillDynamo delivers this course through demonstrations, hands-on exercises, scenario analysis, validation checklists, structured troubleshooting, solution reviews, and a final improvement plan. Learners repeatedly practice planning, implementation, evidence collection, testing, correction, and communication so the skills transfer confidently into real workplace situations.