Enterprise Voice and Online Services with Microsoft Lync Server 2013

Course Description

This SkillDynamo course develops practical, role-relevant capability in designing, deploying, configuring, and troubleshooting Lync Server 2013 enterprise voice, dial plans, routing, PSTN integration, online services, and resilience. The learning path progresses from planning and essential concepts to implementation, validation, troubleshooting, and operational use.

Learners work through realistic scenarios, instructor-led demonstrations, applied exercises, and evidence-based reviews. Each topic is connected to workplace responsibilities, common risks, quality controls, and measurable outcomes.

The course helps professionals build dependable skills, explain their decisions, identify failure points, and create an actionable improvement plan that can be applied to future projects.

What You Will Learn

• Understand server roles, sites, pools, voice features, topologies, and dependencies
• Assess users, locations, numbers, bandwidth, gateways, trunks, and resilience
• Create an enterprise voice and online-services design
• Configure dial plans, normalization rules, voice policies, routes, PSTN usages, and number translation
• Plan emergency calling, location, media bypass, and call admission control
• Validate call behavior across users, sites, and devices
• Integrate gateways, trunks, SIP services, existing PBX systems, and online services
• Configure users, devices, conferencing, voicemail, and hybrid communication concepts

SkillDynamo Training Approach

SkillDynamo delivers this course through demonstrations, hands-on exercises, scenario analysis, validation checklists, structured troubleshooting, solution reviews, and a final improvement plan. Learners repeatedly practice planning, implementation, evidence collection, testing, correction, and communication so the skills transfer confidently into real workplace situations.