Dynamics 365 Customer Engagements App Extensibility

Course Description

Dynamics 365 Customer Engagements App Extensibility develops practical capability in customizing and extending Dynamics 365 Customer Engagement, Dataverse, Power Apps, Power Automate, PCF components, portals, and integrations. The course connects core concepts with implementation decisions, operational controls, and realistic workplace scenarios.

Learners progress through four structured lessons that cover the most important technical areas identified on the source course page. The learning path emphasizes accurate configuration or development, secure practices, reliable operations, and evidence-based troubleshooting.

By completing the course, learners can apply the skills to role-relevant tasks, review results against clear acceptance criteria, and create a practical improvement plan for continued development.

What You Will Learn

• Explain Dynamics 365 CE architecture, terminology, apps, solutions, and environments
• Model Dataverse tables, columns, relationships, choices, and business data
• Create model-driven and canvas applications aligned to business requirements
• Customize forms, views, navigation, commands, validation, and model-driven experiences
• Build canvas app screens, formulas, controls, and connected workflows
• Automate approvals, notifications, data operations, and exception paths
• Develop custom user-interface components with Power Apps Component Framework
• Extend portals and external experiences with secured Dataverse data

SkillDynamo Training Approach

SkillDynamo delivers this Dynamics 365 Customer Engagements App Extensibility course through instructor-led demonstrations, hands-on exercises, scenario analysis, validation checklists, structured troubleshooting, evidence-based reviews, and a final improvement plan linked to practical workplace outcomes.