MS-740: Troubleshooting Microsoft Teams

Course Description

SkillDynamo’s MS-740: Troubleshooting Microsoft Teams course develops practical, source-aligned skills in troubleshooting Microsoft Teams voice, meetings, clients, messaging, identity, federation, apps, and files. The course title, duration, and publication date were checked against the supplied source page.

The source-verified duration is 24 Hours. The curriculum is independently structured into four detailed lessons that move from foundations and requirements to implementation, operational controls, troubleshooting, and applied validation.

Learners work through role-relevant examples, guided decisions, and a final improvement plan. The material is independently written for SkillDynamo and does not reproduce the source page.

What You Will Learn

• Apply a structured Teams troubleshooting methodology and evidence-collection process
• Use service health, Call Analytics, CQD, logs, reports, and network diagnostics
• Troubleshoot audio, video, devices, media quality, and network-related call issues
• Resolve Phone System, emergency calling, Direct Routing, and voice-routing problems
• Diagnose meetings, webinars, live events, policies, recording, and attendance issues
• Troubleshoot Teams desktop, web, mobile, cache, update, and client configuration
• Resolve chat, messaging, notifications, presence, and policy-assignment issues
• Investigate identity, sign-in, licensing, conditional access, and authentication failures

SkillDynamo Training Approach

SkillDynamo delivers this MS-740: Troubleshooting Microsoft Teams course through instructor-led demonstrations, hands-on exercises, scenario analysis, validation checklists, structured troubleshooting, evidence-based solution reviews, and a final improvement plan that connects the learning to practical workplace outcomes.