MS-220T00: Troubleshoot Microsoft Exchange Online

Course Description

SkillDynamo’s MS-220T00: Troubleshoot Microsoft Exchange Online course develops practical, source-aligned skills in diagnosing and resolving Exchange Online mail flow, connectivity, authentication, compliance, and hybrid issues. The course title, duration, and publication date were checked against the supplied source page.

The source-verified duration is 24 Hours. The curriculum is independently structured into four detailed lessons that move from foundations and requirements to implementation, operational controls, troubleshooting, and applied validation.

Learners work through role-relevant examples, guided decisions, and a final improvement plan. The material is independently written for SkillDynamo and does not reproduce the source page.

What You Will Learn

• Explain Exchange Online architecture, service dependencies, and troubleshooting methodology
• Collect evidence from service health, message trace, reports, logs, and diagnostic tools
• Troubleshoot inbound, outbound, internal, and connector-based mail flow
• Resolve transport rules, anti-spam, anti-malware, quarantine, and delivery failures
• Diagnose Outlook, mobile, Autodiscover, protocol, and client-connectivity issues
• Investigate identity, modern authentication, conditional access, and sign-in failures
• Troubleshoot mailbox provisioning, permissions, delegation, and recipient configuration
• Resolve retention, eDiscovery, audit, compliance, and policy-application issues

SkillDynamo Training Approach

SkillDynamo delivers this MS-220T00: Troubleshoot Microsoft Exchange Online course through instructor-led demonstrations, hands-on exercises, scenario analysis, validation checklists, structured troubleshooting, evidence-based solution reviews, and a final improvement plan that connects the learning to practical workplace outcomes.